Gnanam School of Business successfully organized an insightful Cerebral Connect session on “The Future of Retail: Trends, Tech, and Transformation” on November 03, 2025, at the GSB Auditorium. The session featured industry expert Mr. M. Saravanakumar, Retail Operations Manager, Naidu Hall, Chennai, who shared his expertise on the rapidly evolving retail sector driven by digital innovation.

Mr. Saravanakumar discussed the major shifts taking place in the retail landscape, from omnichannel integration and data-driven merchandising to the rise of automation and AI-powered customer experience. He explained how consumer expectations are changing and how retailers are adopting technology to stay agile, efficient, and competitive.

Drawing from his real-time operational experience at Naidu Hall, he highlighted practical examples in supply chain management, personalized customer engagement, inventory intelligence, and visual merchandising transformation. His insights emphasized how retail organizations are leveraging technology to improve product accessibility, store performance, and brand loyalty.

The session was highly interactive, with the speaker encouraging students to share their perspectives and analyze real shopping scenarios. Through case-based discussions and on-ground examples, he showcased how the retail industry continues to blend innovation with human touch to enhance consumer satisfaction.

Students enthusiastically participated throughout the session by asking insightful questions on retail careers, tech-driven strategies, and industry challenges. The concluding Q&A segment enabled a deeper understanding of how young management professionals can build promising careers in the ever-evolving retail ecosystem.

The Cerebral Connect initiative continues to create a strong platform for GSB students to engage with industry practitioners, promoting experiential learning that aligns classroom knowledge with modern business realities.